Managed services for your SAP system involve a comprehensive approach to managing both the technical, functional aspects of your SAP environment in context of your business dynamics. Here's how we can assist you : -
Technical and Functional Support - We provide ongoing technical and functional support for your SAP system, ensuring it operates smoothly and efficiently. This includes system monitoring, troubleshooting, and regular maintenance.
Proactive System Management - Our team proactively manages your SAP environment, identifying potential issues before they become problems and implementing preventive measures to maintain system integrity.
Expertise on Demand - You'll have access to a team of experienced SAP professionals who possess deep knowledge of SAP applications and can guide you through technical complexities.
Customization and Optimization - We help customize and optimize your SAP system to better align with your business processes, improving workflow and data security.
Strategic Advisory Services - Our services include strategic advisory, where we help you plan and execute SAP-related strategies that support your business goals and digital transformation initiatives.
Compliance and Security - We ensure that your SAP system complies with relevant regulations and standards, and we implement robust security measures. to protect your data
Cost Management - By optimizing resource usage and streamlining operations, we help you reduce the total cost of ownership and achieve better scalability for your SAP system.
Continuous Improvement - We focus on continuous improvement, regularly assessing the system's performance and making recommendations for enhancements.
Training and Enablement -We provide training and enablement to ensure your team is well-equipped to use and manage the SAP system effectively. Service Level Agreements (SLAs) - Our managed services come with clear SLAs, defining the level of service you can expect, response times, and resolution procedures.
By partnering with us for managed services, you can focus more on your core business activities while we take care of the complexities of managing your SAP system.
Our SAP managed services are designed to cater to diverse business needs, ensuring flexibility and scalability. Here are the various models we offer -
Full Outsourcing - We take complete responsibility for your SAP environment, including day-to-day operations, maintenance, and support, allowing you to focus on core business activities.
Co-Managed Services - This model allows for a shared responsibility where our team works alongside your in-house IT staff, providing expertise and additional resources when needed.
On-Demand Support - Ideal for businesses that require occasional support, this model provides access to our SAP experts on an as-needed basis.
Cloud Managed Services - We manage your SAP applications on cloud platforms, ensuring optimal performance, security, and scalability.
Application Management Services (AMS) - Focused on the application layer, our AMS ensures that your SAP applications are always up-to-date and running smoothly.
Monitoring and Alerting - We offer proactive monitoring services, where we keep an eye on your systems and alert you to any issues before they become problems.
Continuous Improvement - Under this model, we not only maintain your SAP systems but also continuously look for ways to improve them, aligning with the latest SAP innovations.
Each of these models is tailored to meet different operational needs and can be customized further to align with your specific business requirements. Our goal is to provide a flexible, reliable, and efficient service that supports your SAP landscape now and into the future.
The Full-Time Equivalent (FTE) models for managed services provide a framework for understanding and managing workforce requirements in relation to project needs. Here are some common FTE models used in managed services -
Standard FTE Model - This traditional model equates one FTE to one full-time employee working standard hours, typically 40 hours per week. It's straightforward and easy to understand.
Fractional FTE Model - In this model, part-time employees are represented as a fraction of an FTE based on their working hours. For example, an employee working 20 hours a week would be considered 0.5 FTE.
Flexible FTE Model - This approach allows for a more dynamic allocation of resources, where the number of FTEs can be adjusted based on the fluctuating demands of the project.
Outcome-Based FTE Model - Moving away from a strict hours-based approach, this model focuses on the outcomes or deliverables regardless of the number of hours worked. It aligns resources with specific project goals.
Hybrid FTE Model - Combining elements of both traditional and outcome-based models, the hybrid approach offers flexibility while still providing a structure for resource allocation based on hours and outcomes.
Managed Capacity Model - Instead of measuring individual employee hours, this model looks at the overall capacity of a team or service to meet the project's requirements.
These commercial models offer different ways to plan and manage the workforce in managed services, allowing for effective project execution and alignment with business objectives. The choice of model depends on your specific needs and goals.
We can help you optimally run your SAP landscape without disruption and continuously improving processes and enhancing user satisfaction. Reach out to us and we will share our unique point of view covering things like best practices for running your SAP applications, approaches to reducing recurring user issues and answers to some common questions.
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