SAP Support and Consulting Service

Solving long-standing open issues in SAP systems requires a structured approach to identify and address the root causes effectively. Here’s how we tackle these issues -

Issue Categorization - Classify the issues based on their nature and impact on the system. This could include performance, configuration, or data-related problems.

Prioritization - Assign priority levels to the issues based on their urgency and business impact. This helps in addressing the most critical issues first.

Root Cause Analysis - Use SAP tools like ST05 to analyze traces and identify the underlying causes of the issues. This may involve checking swap size, network connections, and process overloads.

Performance Monitoring - Implement automated SAP performance monitoring to proactively detect and resolve issues before they escalate.

Database Optimization - Regularly update database statistics and perform optimization tasks to ensure smooth operation. This can be done through DB13 or using brtools.

Custom Code Review - Analyse and optimize custom ABAP code that may be causing performance bottlenecks or other issues.

System Updates - Ensure that your SAP system is up-to-date with the latest patches and support packages to fix known issues.

User Training - Sometimes, issues arise from incorrect system usage. Provide adequate training to users to prevent such problems.

Collaboration with SAP - For complex issues, collaborate with SAP support to leverage their expertise and resources for resolution.

Documentation and Knowledge Sharing - Document the solutions and share the knowledge within the team to prevent recurrence of similar issues.

By following these steps, you can systematically address long-standing open issues in your SAP systems, improving overall system health and performance.

Sometimes the issues do not have a straight solution. We help by finding creative solutions using a blend of innovation, expertise, and strategic thinking.

Here's how we approach such problem-solving -

Cross-Functional Brainstorming - We bring together experts from various domains to generate a wide range of ideas and perspectives.

Leveraging SAP Ecosystem - We explore the extensive SAP ecosystem, including SAP Community Network and partner resources, for inspiration and proven solutions.

Design Thinking - We apply design thinking principles to empathize with end-users, define pain points, ideate solutions, prototype, and test.

Custom Development - When standard solutions don't fit, we develop custom applications or enhancements using SAP's extensibility options.

Agile Methodology - We adopt an agile approach, allowing for iterative development and the flexibility to pivot as new insights emerge.

Technology Exploration - We stay abreast of the latest technologies, such as AI, IoT, and analytics, to see how they can be applied innovatively within your SAP landscape.

User-Centric Focus - We prioritize the user experience, ensuring that any creative solution not only solves the issue but also enhances usability.

Feedback Loops - We establish feedback mechanisms to continuously gather user input and refine our solutions accordingly.

By combining these strategies, we ensure that our solutions are not only effective but also add value and enhance the overall SAP experience for your business.