Running a successful enterprise today requires both, robust SAP systems and agile support to ensure uninterrupted operations. The New Equation offers end-to-end SAP support & consulting services, designed to cater to your business needs through proactive monitoring, technical expertise, and a dedicated team of SAP support consultants. Whether you're seeking round-the-clock SAP customer support online or on-demand guidance, we ensure your SAP environment remains secure, scalable, and cost-effective.
Managed services for your SAP system involve a comprehensive approach to managing both the technical, functional aspects of your SAP environment in context of your business dynamics. Here's how we can assist you : -
Technical and Functional Support - We provide ongoing technical and functional support for your SAP system, ensuring it operates smoothly and efficiently. This includes system monitoring, troubleshooting, and regular maintenance.
Proactive System Management - Our team proactively manages your SAP environment, identifying potential issues before they become problems and implementing preventive measures to maintain system integrity.
Expertise on Demand - You'll have access to a team of experienced SAP professionals who possess deep knowledge of SAP applications and can guide you through technical complexities.
Customization and Optimization - We help customize and optimize your SAP system to better align with your business processes, improving workflow and data security.
Strategic Advisory Services - Our services include strategic advisory, where we help you plan and execute SAP-related strategies that support your business goals and digital transformation initiatives.
Compliance and Security - We ensure that your SAP system complies with relevant regulations and standards, and we implement robust security measures. to protect your data
Cost Management - By optimizing resource usage and streamlining operations, we help you reduce the total cost of ownership and achieve better scalability for your SAP system.
Continuous Improvement - We focus on continuous improvement, regularly assessing the system's performance and making recommendations for enhancements.
Training and Enablement -We provide training and enablement to ensure your team is well-equipped to use and manage the SAP system effectively. Service Level Agreements (SLAs) - Our managed services come with clear SLAs, defining the level of service you can expect, response times, and resolution procedures.
By partnering with us for managed services, you can focus more on your core business activities while we take care of the complexities of managing your SAP system.
Our SAP managed services are designed to cater to diverse business needs, ensuring flexibility and scalability. Here are the various models we offer -
Full Outsourcing - We take complete responsibility for your SAP environment, including day-to-day operations, maintenance, and support, allowing you to focus on core business activities.
Co-Managed Services - This model allows for a shared responsibility where our team works alongside your in-house IT staff, providing expertise and additional resources when needed.
On-Demand Support - Ideal for businesses that require occasional support, this model provides access to our SAP experts on an as-needed basis.
Cloud Managed Services - We manage your SAP applications on cloud platforms, ensuring optimal performance, security, and scalability.
Application Management Services (AMS) - Focused on the application layer, our AMS ensures that your SAP applications are always up-to-date and running smoothly.
Monitoring and Alerting - We offer proactive monitoring services, where we keep an eye on your systems and alert you to any issues before they become problems.
Continuous Improvement - Under this model, we not only maintain your SAP systems but also continuously look for ways to improve them, aligning with the latest SAP innovations.
Each of these models is tailored to meet different operational needs and can be customized further to align with your specific business requirements. Our goal is to provide a flexible, reliable, and efficient service that supports your SAP landscape now and into the future.
The Full-Time Equivalent (FTE) models for managed services provide a framework for understanding and managing workforce requirements in relation to project needs. Here are some common FTE models used in managed services -
Standard FTE Model - This traditional model equates one FTE to one full-time employee working standard hours, typically 40 hours per week. It's straightforward and easy to understand.
Fractional FTE Model - In this model, part-time employees are represented as a fraction of an FTE based on their working hours. For example, an employee working 20 hours a week would be considered 0.5 FTE.
Flexible FTE Model - This approach allows for a more dynamic allocation of resources, where the number of FTEs can be adjusted based on the fluctuating demands of the project.
Outcome-Based FTE Model - Moving away from a strict hours-based approach, this model focuses on the outcomes or deliverables regardless of the number of hours worked. It aligns resources with specific project goals.
Hybrid FTE Model - Combining elements of both traditional and outcome-based models, the hybrid approach offers flexibility while still providing a structure for resource allocation based on hours and outcomes.
Managed Capacity Model - Instead of measuring individual employee hours, this model looks at the overall capacity of a team or service to meet the project's requirements.
These commercial models offer different ways to plan and manage the workforce in managed services, allowing for effective project execution and alignment with business objectives. The choice of model depends on your specific needs and goals.
1. Post-Implementation Support
Our tailored post-launch support ensures a smooth transition after SAP deployment. We create successful programs that guarantee long-term system stability, from rapid issue resolution to performance optimization.
2. Crisis Management & Emergency Support
Unexpected challenges like regulatory changes, staff turnover, or technical glitches require prompt solutions. Our experts quickly diagnose and mitigate these issues, implementing preventive measures to maintain uninterrupted operations.
3. Comprehensive SAP Application Management
Struggling with application management post-implementation? We offer end-to-end SAP Application Management Services using a proven Maintain-Implement-Improve framework. Our services allow you to focus on business growth while we handle seamless SAP operations.
4. SAP HANA Database Support
Whether it’s installation, configuration, or performance optimization of SAP HANA in-memory databases, we’ve got you covered. Our specialists handle backup, recovery, and troubleshooting, ensuring maximum data reliability and availability.
5. Custom SAP ABAP Development
Need system customization or improvements to existing ABAP code? Our development team enhances and modernizes ABAP code, performs rigorous unit testing, and delivers structured documentation to streamline knowledge transfer.
6. Change Management Advisory
Managing change is essential for digital transformation. We help organizations navigate change by developing a clear vision, identifying skill gaps, addressing employee concerns, and delivering customized training programs that boost adoption.
7. SAP Licensing Assistance
Efficient license management can lead to significant cost savings. Our team provides quarterly licensing audits, compliance management, and strategic negotiation with SAP to optimize license costs and ensure transparency.
8. UI/UX Enhancement Services
Enhance user experience with intuitive, modern SAP interfaces. Our team designs and develops custom SAP Fiori applications using SAPUI5, ensuring responsive designs across all devices.
Choosing the right partner for SAP help IT support can significantly impact your operational efficiency and cost structure. Here’s why businesses trust us:
Comprehensive Expertise: Our team comprises seasoned SAP support consultants with vast experience across industries. We handle everything from minor technical glitches to large-scale SAP migrations.
Tailored Support Models: Unlike standard support providers, we offer highly customized service models that cater to your needs, whether full outsourcing or co-managed services.
24/7 Availability: With our round-the-clock SAP customer support online, you can rest assured that help is always available when you need it.
Proven Track Record: We have successfully supported enterprises in maintaining high-performing SAP systems, reducing operational costs, and enhancing business agility.
In addition to operational support, we offer strategic consulting to help businesses plan for the future. Our consulting services focus on improving system efficiency, adopting new SAP innovations, and aligning SAP operations with overall business strategies. Our offerings include:
System Upgrades and Migrations: Seamlessly upgrade your SAP environment to stay aligned with technological advancements and market demands.
Process Optimization & Automation: Enhance productivity by automating repetitive tasks and streamlining critical processes using SAP’s built-in tools.
Security & Compliance Consulting: Protect your business from cyber threats by ensuring that your SAP systems meet the latest regulatory standards.
At The New Equation, we believe in going beyond conventional support by offering value-added services:
Cloud Integration & Support: As businesses increasingly shift towards cloud platforms, we provide comprehensive cloud-based SAP management services, ensuring optimal performance on platforms like AWS and Azure.
AI-Driven Insights: Leverage AI for predictive maintenance, anomaly detection, and real-time analytics, helping you make data-driven decisions.
Employee Training & Enablement: Empower your workforce with customized training programs, enabling them to maximize SAP’s potential and reduce dependency on external support.
If you want to enhance your SAP environment with reliable, scalable, and cost-effective solutions, contact our team of experts. We'll assess your current setup, identify areas for improvement, and propose a tailored engagement model. Whether you need immediate SAP help IT support or long-term partnership, The New Equation is your trusted partner for all things SAP.
We can help you optimally run your SAP landscape without disruption and continuously improving processes and enhancing user satisfaction. Reach out to us and we will share our unique point of view covering things like best practices for running your SAP applications, approaches to reducing recurring user issues and answers to some common questions.
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